About | Chai Pin Zheng

Product engineer for onboarding, internal tooling, and operational systems.

I help technical teams make complex products easier to adopt, operate, and trust.

Base Singapore Current track NUS Computer Science Best fit Product adoption, internal tooling, and operator-facing systems.

Role-by-role proof from product, platform, client delivery, and cyber operations.

This is the full experience read: what changed, what shipped, and where the strongest outcomes came from.

Dec 2025 - Mar 2026

MetaLearner

Software Engineer Intern

I worked on the product-friction layer: clearer first-time guidance, more legible charts, and handoff assets the team could keep building from after the internship ended.

Eliminated onboarding drop-offs with a guided onboarding flow and in-product user guide that reduced reliance on field engineers and customer support.
Combined multi-step onboarding, feature entry points, prompt-writing support, and structured guide categories into a clearer self-serve experience.
Overhauled chart usability with legends, tooltips, responsive hover states, and an interactive time-series chart with zoom, pan, hover inspection, and dynamic scaling.
Prototyped a real-time messaging architecture with FastAPI, WebSockets, Redis pub/sub, PostgreSQL, JWT, and Docker Compose to evaluate a scalable, low-latency chat system.
Product onboardingIn-product docsFastAPIWebSocketsRedisPostgreSQL

Jul 2023 - Jul 2025

Singapore Armed Forces

Tactical Cyber Defence Company Platoon Commander

I treated readiness like a system: automate fault injection, codify recurring drills, and turn cyber concepts into training surfaces people could actually use.

Developed an automated fault injection system across a computer cluster, improving operational training efficiency by 70% and simulation accuracy by 20%.
Designed and implemented a training plan for over 40 operators, increasing cyber incident response readiness scores by 25% and reducing security operations drill time by 15%.
Embedded Tactical Cyber Incident Response Team and Tactical Security Operations Team protocols into recurring exercises and scenario-based operations.
Spearheaded a public-facing OSINT game built with Next.js, showcased by Army, that attracted over 1,000 players and raised awareness about oversharing personal information online.
Cyber defenceTraining systemsIncident responseSOC operationsNext.jsLeadership

Apr 2022 - Jun 2023

Government Technology Agency

Full Stack Engineer Intern

The throughline here was platform enablement: internal CLI tooling, search improvements that expanded reach, and release automation that reduced manual checking.

Created a TypeScript command-line tool for Government Digital Services teams to test, integrate, and deploy configurations onto the Developer Console as micro frontends.
Revamped the Developer Portal community section to improve SEO and indexing, doubling traffic from 2.5k to 6k weekly users.
Integrated Cypress into an existing Amplify and GitLab CI/CD pipeline, reducing manual visual checks and cutting deployment time by 20 minutes per merge to production.
TypeScriptCLI toolingMicro frontendsSEOCypressGitLab CI/CD

Apr 2021 - Mar 2022

Associates Consulting

Full Stack Developer and Database Engineer

This was workflow digitisation work close to real operations: requirements gathering, database design, and delivery coordination for teams moving off manual processes.

Engineered a digitised platform aligned with ISO9001 requirements, migrating forms and process components from manual workflows to an online system.
Worked with clients biweekly to gather requirements, refine plans, and keep delivery aligned with operational goals.
Led a team of five developers as Delivery Manager, organising execution to keep projects on time and usable in production settings.
Full-stack deliveryDatabase engineeringISO9001Client deliveryTeam leadership

Resumify applied the same product instinct to inclusive hiring.

Outside internships and formal roles, this is the clearest example of building with both product judgment and social purpose: simplifying resume creation, job matching, and employment access for people who are often excluded from standard hiring flows.

Dec 2023 - Feb 2025

Resumify

Co-founder / Full-Stack Lead

Co-founded a Next.js hiring platform that made resume creation and job matching easier for underserved jobseekers, then helped turn it into a Yellow Ribbon-backed initiative.

Built the user-facing platform in Next.js to make resume creation and job matching more accessible for underserved communities, including ex-offenders and persons with disabilities.
Partnered with the Singapore Prison Service and Yellow Ribbon Project on a pilot that supported rehabilitation and reintegration through a one-stop centre and online consultations.
Extended volunteering-inspired work into a real employment-access initiative, including a 2025 MOU signing with Yellow Ribbon.
Next.jsAI for hiringSocial impactInclusive designYellow Ribbon

National University of Singapore

Aug 2025 - Aug 2028

Bachelor of Computing in Computer Science

GPA 4.60/5.00.
Stephen Riady Young Entrepreneur Scholarship recipient.

Singapore Polytechnic

Apr 2020 - May 2023

Diploma in Information Technology

GPA 3.99/4.00.
Graduated as valedictorian.
Stephen Riady Young Entrepreneur Scholarship
IMDA Gold Medallist
Singapore Polytechnic Scholarship Award (2020 - 2023)
Valedictorian
Director's Honour Roll Academic Excellence (2020 - 2023)

62

Devpost hackathons

12

Devpost projects

10

Devpost achievements

Xylem Water Technology Global Hackathon 2024 - Second Place Award
NUS LifeHack 2023 - First Place + SGID Award
LionCityHacks 2022 - Best Overall Award
NTU MLDA Deep Learning Week Hackathon 2021 - Best Junior Hack
PolyFinTech100 API Hackathon - Regulatory Tech Merit Award
Codeout 2021 - Competitive Programming Second Place Award
NTU IntuitionV10 Hackathon 2024 - Best in Hardware Award
Innovate2Educate Hackathon - First Place Award
ChargerHacks 2023 - Best College / University Division Award
HackLah! - First Place Award

SEED (Sharing, Exploration, Enrichment, Development) SIG

Mar 2021 - Mar 2022

Vice President

Facilitated hands-on workshops on JavaScript and backend development to help students build practical software skills.
Collaborated with other SIGs to organise CodeLeague2021, a faculty-wide hackathon that attracted 120 participants.
Led weekly meetings to track deliverables, surface blockers, and keep the student organisation moving.

SPAI

Mar 2021 - Mar 2022

Sub Committee Member

Conceived Project Cactus, a fake-news detection web extension showcased at Singapore Polytechnic's Open House and Engineering Show 2022.
Helped engage over 500 visitors by framing AI applications in a practical misinformation-detection experience.
Organised and hosted SPAI Hackathon 2022, a faculty-wide competition for over 150 students across different technical backgrounds.

Languages

TypeScriptJavaScriptPythonJavaSQL

Frontend

ReactReact NativeVueHTMLCSSjQuery

Backend & data

Node.jsFastAPIPostgreSQLMySQLRedisJWT

Delivery

CI/CDCypressAWSSEOTest automationAgile

Certifications

AI FOR INDUSTRY - Foundations in AI
Explore ML with Crowdsource Beginner Track
Google IT Automation with Python Specialization
HackerRank JavaScript (Intermediate)
HackerRank SQL (Intermediate)